Return & Refund Policy

The Domestic Artifact — Last updated: May 2026

We stand behind every artifact in our collection. If something arrives damaged, defective, or not as described, we will make it right — no hassle, no runaround.

What We Cover

We accept refund or replacement requests for the following:

•       Items that arrive damaged or broken

•       Items that arrive defective or non-functional

•       Items that are significantly different from what was described or pictured

•       Orders that are lost in transit and confirmed undeliverable

 

Time Window

Requests must be submitted within 30 days of your delivery date. After this window, we are unfortunately unable to process claims.

How to Submit a Request

To get the process started, please contact us at our Contact page with the following:

•       Your order number

•       A brief description of the issue

•       A clear photo of the item showing the problem

We respond to all inquiries within 1–2 business days.

How We Resolve It

Once your request is reviewed and approved, we will offer one of the following — your choice:

•       A full replacement sent to you at no additional cost

•       A full refund to your original payment method

You do not need to return the item. We will never ask you to ship anything back.

What We Don’t Cover

We are unable to process requests for:

•       Change of mind or buyer's remorse

•       Damage caused by misuse, improper care, or accidents after delivery

•       Requests submitted more than 30 days after delivery

•       Items where no photo evidence of the issue is provided

 

Refund Processing Time

Approved refunds are processed within 3–5 business days. Depending on your bank or payment provider, funds may take an additional 3–7 days to appear in your account.

Questions? Reach us via the Contact page at getthisinmy.store